Introduction The content has special application for tenants in our Rental Pool.
It is supplemented by our website www.wifit.com.au in which there is a detailed explanation of issues dealing with: - Start of a lease
- During a lease
- End of a lease
A Search Function will assist in focusing on points of clarification, procedural or policy issue. The documentation is offered in the interests of the peaceful enjoyment of all stakeholders both inside and outside the estate. Please take time to read it carefully. Signing a Lease  Signing a Lease When signing a General Tenancy Agreement (GTA), signatories indicate in Part 3 Special Conditions that they have read and understand the content and intent of this handbook - together with the relevant links. These links elaborate and expand on "Living on the Estate". The core message in the Handbook is: "compliance with the community's By Laws". This is because the GTA states that a breach of the By Laws is a breach of the Lease. Click here for access to the By Laws. Application for Lease; Rental and Identity Check
The first step in renting at Waterford Park is an Application.
Click here for an on line application.  Management has a duty of care to undertake character and financial checks on applicants.
The Privacy Act allows us to do so. Click here for details on our Privacy Policy. Please note that Proof of ID is required upon demand - there are exceptions. Click here for an outline of our requirements.
A tip for aspiring applicants is to have all or the major part of this documentation ready. There have been recent cases where the better prepared yet equally suitable applicant was selected on this basis. Samples of Documentation Click to the following links to view samples of the documentation you have to sign prior to taking up a lease: Bond Lodgement RTA Form 2
| Lease - RTA form 18a part 3 Special Conditions
| Entry Condition Report Form 1a
| Lease - RTA form 18a part 2 Standard Notes
Pages 4-8 of our lease | | Lease | The tenancy agreement must include:
- the set of standard 'terms'(details about what the tenant and the lessor/agent can and can't do)
- the name and address of the tenant, and the agent (if there is one) or the lessor
- the dates the agreement starts and ends (or state that the agreement is periodic)
- details about how the tenant should pay the rent and how much rent is to be paid
- any special terms (special terms must not conflict with the standard terms of the law).
The tenant is required to sign the agreement and return it to the lessor/agent within 5 days of receiving it. The lessor/agent is then required to sign the agreement and return a copy to the tenant within 14 days. |
Utilities It is a resident's responsibility to have utilities connected in the name of the occupant or approved sponsor. Accounts are required to be finalised upon cessation of the lease. Contacts: - Phone - Telstra 13 22 00
- Internet
- Power - Origin 13 24 63
- Water (contact on site manager)
- Foxtel (contact on site manager)
As regards water, you provide the condition Report which notes the water meter reading; We make an Exit Reading and charge you at standards rates. A small management fee may be applicable.  RTA Form 1a
An “Entry Condition Report - RTA Form 1a” that lists makes and models of furniture and fittings is submitted for scrutiny on entry.
This form must be completed, signed and returned to the office no later than THREE (3) days of taking up occupancy. Failure to do so may result in the rejection of damage not recognized by management as pre-existing.
It also denotes non compliance of the lease - which is automatically a breach of the lease.
It also delays a bond refund reconcilliation because there has to be a final water meter reading - based on Point of Entry.  Water Consumption
End Users pay for water.
This is not much as rainwater tanks are plumbed into the toilet, shower and laundry facilities. On your Condition Report you record the water mater reading.
This figure is stored for adjustment at the end of a lease.
The amount can be adjusted agaiinst the Bond. Generally, the water meter is located outside the front door - flush with the lawn. Uncover the black lid - you will see a (a) dial guage and (b) a lever. The dial measures usage based on water flow.
The lever shuts off water in case of an emergency. Power  Up =On Down = Off
Please attend to power connection asap. You can do this by telephone. Forgetful new tenants risk having their power cut off after the initial few days grace period when the power is still connected. Power can be shut off at the Circuit Breaker Box. This box is located on a wall inside the garage.
Occaisionally, an electrical appliance - air conditioner; oven; hot water will overload and a switch will trip to the "Down" position.
It is simply a matter of re setting it to the "Up" position. If this continues to trip - see management.  Currently Free to Air installation of Foxtel is free. Reception is by satelite. Foxtel IQ is also available. Residents wishing to subscribe to Foxtel need to go through management - we need to brief sub contractors as to the location of the single satelite antenna and to check on insurance cover.
Contractors without the requisite insurance will be declined access to the complex. Occupancy, Visitors and Contractors  Visitors Only persons included in an original application are permitted to reside permanently in the apartment. If a new tenant wishes to replace an existing tenant, that person must inform management so that he/she can complete an application and have it approved before moving in. Failure to do this is not only a breach of a condition of a lease but will also affect bond refund protocols. This is because bonds are not transferable without written permission. Management challenges "strangers" in the complex. To avoid cause for discomfort, residents should notify us of visiting friends and relatives.
Unless advised we consider an unauthorised lodger as person/persons residing in the premises for more than 7 days. Management reserves the right to charge a premium for visiting friends and relatives whom it deems to consistently use the common facility - pool, spa, gym, entertainment areas. If in a co sharing arrangement, visiting friends and relatives are not permitted to sleep overnight in living areas without the express permission of other residents. Residents are responsible for the actions of visitors. It is advisable to get in the habit of escorting visitors to and from the complex. All delivery vehicles and contractors need to report to management. Contact with Management
 Contact with Management The on site manager is contactable by email, SMS or telephone. Please contact for an appointment in the office - at any reasonable hour: Landline: 07 3200 9865 Mobile: 0412 755 483 Fax tba
Email:
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Management is available anytime for emergencies. Examples of a genuine emergency are: - an outage wherein you have no power or gas or water
- risk of personal injury or damage to the premises
- a suspected intruder
- witnessing a breach of the by laws - eg unreasonable noise; inappropriate use of a recreational facility whereupon a culprit can be identified
Back Up contacts are: We do not charge for attending to emergencies. There is, however, a fee for unwarranted "call outs". The charge is within normal industry approved standards. Mail Correspondence Your mailing address appears in the lease. That is: Barak Obama Waterford Park #107/116-136 Station Road Loganlea Q 4131
We will accept parcels on your behalf (Conditions Apply). Please advise us if you do not clear your mail box on a regular basis.
Our preferred method of delivering prescribed Notices is through the mail box system.
If you advise an email address we can usually provide a PDF service of a documentthat will assist you preparing for say an Entry Notice where 24 hours is the time frame.
 If you need police attendance - dial 3807 7707
This number puts you in touch with Police Communications (Beenleigh).
 Rent = Red Carpet
Failure to do so will result in immediate action being taken. If you are experiencing difficulty in paying your rent, it is in your best interest to contact management and discuss the situation. Doing so may avoid the necessity for us to issue a Notice of Breach - or worse, a Notice to Leave. Tenants wiil shortly be required to pay rent by direct debit to our National Australia Bank Bank Trust Account. Details: tba = BSB tba = Account
Account Name =tba. Click here to browse to the NAB secure site
 Management is a member of the Tenancy Information Centre Australia (TICA). TICA has a database covering Australia and New Zealand on which are recorded details of persons who have failed to fulfill their lease obligations, be it failure to pay rent or other breaches. Appearing on this database will almost certainly affect the ability to lease properties in the future. We would therefore prefer to sort out any difficulties personally, rather than submit a negative report to TICA. Change of Employment For Health & Safety reasons, It is important that a lawful occupant notify us of any change in employment including a business hours telephone contact number.  Call for Maintenance
Should a maintenance problem arise, we prefer you use the Contacts Tag see top to log your Request for Maintenance. You should save a copy - for your records. Please be as specific as possible
This will help both us and or a tradesman identify the issue and possibly, provide an on the spot solution.
If themail is not possible - please call in at Reception so that we can log the job in or Register.
We shall arrange to see to it as soon as possible. We need to be advised as to a time during normal working hours when someone will be in attendance. Alternatively, if approval is given we can enter and supervise the intervention. Please note it is an occupational hazard that tradesmen are seldom on time. It is a requirement of a GTA that damage/accidents be reported immediately. This will help to avoid any risk to you or your visitors and to minimize further damage to the property. Any repairs or maintenance which YOU arrange outside normal office hours or without approval from the office will be at your expense unless it is proven to be a genuine emergency and all reasonable attempts to contact us have been unsuccessful.  End User Fees & Charges
Repairs and Maintenance are normally a charge to the landlord. In cases of accidental or willful damage the end user is responsible for making good. Replacement of consumables such as batteries, light globes is a tenant responsibility - if noted on the Condition Report we will supply. End user charges include the penalty prescribed by the Queensland Fire & Rescue Services in the event of an Unwanted alarm activations are the activation of a fire system, where after investigation it is deemed the situation would not have resulted in any danger to the premises and occupants from fire. Click here for indicative prices as to this range of costs.  Keys (Metal) On arrival, the following accountable items are issued: - Door keys (Up to three)
- Security Grill Door (Up to three)
- Letter Box Key
A Key Bond of $50 is required Should any of these items be lost they have to be replaced at the occupant's expense. In most cases this includes the cost of supply and installation of a new barrel for the front door of an apartment.
Lock Out In the event that management can not facilitiate access, a local Locksmith Locksmiths 2 U can be contacted at Mob 0404 037 349 - Phone Fax 3372 8233.
Please make your own financial arrangements
...  Separate to metal keys two (2) Merlin C945 remote fobs are issued.
They operate (a) the garage and (b) main vehicle gate.
These units retail at $75 each.
The fobs are accountable as part of the Exit Condition protocol and reconcilled in any bond refund process. ... Please also note that a GTA does not formally cease until all accountable items are returned. ... Serial Offenders who forget keys, misplace them or similar and require access to your unit will be charges $33 if management is called out to facilitate access to a unit.
(Tenants recruited by Outside Agents have to make their own arrangements)  Number + #
Location: front pedestrian entry. A telephone land line is required to activate a connection between the intercom and the apartment. Visitors press the (a) Unit Number then (b) then the hash #Key Symbol. Residents press the release button on the body of the Unit wall phone. If visitors want to speak to Manager's office they press (a) xxx then (b) the #Key Symbol.
(if you know the Manager's residence and you believe a call warrants the occasion - the manager's residence can be contacted = 007 + #key Symbol.
A service charge applies if this call is considere unwarranted.)  Liaise with Manager Management requires adequate notice to facilitate off-street parking for vans that do not meet weight and length restrictions. Management also requires to sight in advance - by fax or email attachment, a removalist's standard insurance documentation before goods and chattels can be moved through parts of the common property. All contractors must report to management prior to commencement of operations. Special arrangements have to be agreed to in advance of weekend interventions.  Car Parking and Storage
All Units have (a) an internal garage for parking and storagecar (b) a concrete apron in front of the garage. It is a breach of the by laws for this area to have oil stains. Any potential soiling will be attended to immediately and charged to the occupant. ... Visitor parking is adjacent. Only one visitor vehicle per unit is allowed.
Other visitors need to park outside or make arrangement with management.
Residents (and their visitors) who abuse the Visitor Parking facility will be deemed "Serial Offenders" and thus be subject to standard Tow Away - at the individual's cost. The Visitors Car Park is restricted to Temporary Use by residents and their guests. Temporary Use is defined as a 24 hour maximum time period.  The By Laws prohibit entry upon a lot or common area of the following: - boat
- trailer
- Caravan
- campervan
... The Speed Limit of 10 MPHwill be strictly enforced. Children are not permitted to use the roadways or pathways as play areas. ... The front of any household is to be free of rubbish; patriotic flags; celebration bunting; party lights etc. Potential residents are required to think hard about committing to Waterford Park if they can not comply with tthe above restrictions.  Reversing Result Do not reverse drive - anywhere in the complex.
You or your guest might reverse into a fire hydrant. As well as being responsible for damage to the Common Property you will be charge for the loss of water. As well as the potential for damage to Common Property you risk major damage to your vehicle. Check your third party insurance on your motor vehicle.
 Sanitary/Waste Disposal
In the interests of health and to avoid unsavory smells and problems with pests, it is YOUR responsibility to ‘bag’ all rubbish securely. Garbage bins are to be located within garage confines.
Collection dates for we waste are weekly - Thursday mornings early. The bins are dual purpose design: - the rear compartment is for recycle materials - bottles, paper etc
- the front part is for wet waste
Female sanitary products are NOT to be put down the toilet.  Avoid a costly mistake!
| Danger! Danger! Danger! How many times can we say it! >>> Do not to compromise an open rolled up garage door by placing the bin in a position of obstruction.
The result is a damaged door. This because the motor will drive the flexible metal cladding into the immoveable biin. The metal cladding will bend and buckle out of shape. This will be a costly mistake. |
Animals  Sorry - No Pets. This is a condition of the lease. Breach Notices will be issued – without execption. Garden/Gounds  Residents may be held responsible for any damage done to plants by themselves or their guests.
This includes serial offenders who partially park vehicles on lawn. A garbage bin must not be placed for any unecessary period on the lawn - it impedes the development of the new turf. Offensive Behaviour/Drugs/Alcohol Abuse
There is zero tolerance to offensive behaviour, including foul language, which encroaches on the peaceful enjoyment of other residents.
The taking of drugs and over indulgence of alcohol is considered as offensive behaviour. Condoning it is equally abhorrent. Noise  Please respect the rights of neighbours to the peaceful enjoyment of their home when playing music, etc. Residents do work shift hours; study in the early hours of the morning - so the excessive noise curfew is 24/7. Also, please be considerate of your neighbours when coming or going late at night. Unnecessary idle operation of a motor vehicle engine when stationary is a breach of the by laws - as is unwarranted reving and screaching of tyres. Balconies No sheets, towels or any other items may be hung on the balconies at any time, for any reason. This By-Law will be strictly enforced in order to maintain the quality of appearance of the complex. There is zero tolerance to jettison of any article over the balcony or fence - liquid, cigarettes, matches, ice, bottle tops. Visible Uniformity The complex projects a uniformness - which is a salient feature. Residents are not permitted to place objects that interfer with this uniformity.
This includes: - stationary trailers
- flags/bunting
- sculpture (small pots excluded)
- outdoor furniture
(of course, space permitted, these are allowed in private courtyard away from public sight) Appliances/Furnishings/Air Conditioning Consoles Click on Image to download an appropriate manual
Residents are requested to familiarise themselves with the operations and use of such equipment. Technicians are trained to detect instances of inappropriate use . Subject to documentary evidence that an appliance has not been used in accordance with best practices, residents will be required to pay for repair/rectification. Troubleshooting Garage Door A motor operates the garage door.
A Merlin Remote model C945 operates the rolla door. - Press once - It functions
- Press again - it stops
- Press again - it goes in reverse mode.
 There is an override chord -In case of a power failure, or for some reason you want to manually operate the door.
- Pull on the chord - it disegages the clutch to the spindle
- Pull on the chord agai - it re-engages
Tips: It is suggested that to keep condensation to a minimum when using the clothes dryer, the light [and therefore the exhaust fan in the toilet is left on with the door open. It is quite amazing how much difference this makes! Vertical Blinds Please be mindful not to leave the vertical blinds drawn across the windows when they are open. The breeze catches the blinds and will break the carriages at top which you will find expensive to replace.  Glass/Bottles = Taboo. Entertainment Area: Pool Gym Sauna BBQ Meals Sections 33 and 34 of the proposed By laws are provided for ease of reference: All owners or occupiers of Lots when making use of the Recreation Areas must ensure: (a) that any invitees and guests do not use the same or any of them unless another owner or occupier accompanies them; (b) that children below the age of thirteen years are not in or around the same unless accompanied by an adult owner or occupier exercising effective control over them; (c) that the invitees exercise caution at all times and not behave in any manner that is likely to interfere with the use and enjoyment of the same by other persons; (d) if congestion is experienced in the use of the Recreation Areas, the Caretaker may arrange for the implementation of systems for the mutual benefit of all owners and occupiers of tots in the Scheme Land. (e) all users of the recreation areas must be suitably attired and must observe a dress code suitable for the occasion. 34. Swimming Pool/Spa Occupiers and any other authorised users may use the swimming pool and associated facilities on the Common Property subject to the compliance with the following: a) the swimming pool must not be used by a guest or invitee unless the person is accompanied by the host Occupier; b) an adult must at all times exercise effective control over children below the age of 13 years; c) alcoholic beverages must not be consumed in or around the pool; d) running, rough play in or about the pool, excessive splashing, improper diving from the board or the sides of the pool is prohibited; e) food, glass, breakable items and pets must not be brought into the pool area; f) the swimming pool and barbecue areas must only be used between the hours of 7:00am and 10.OOpm or such other time as the Body Corporate may determine;
(editor's note: currently this is 0700-2100hrs)
g) all users of the swimming pool must be suitably attired and must observe an appropriate dress code; h) after the facilities are used, the relevant area must be left in a clean and tidy state and available to. the next users.
Infringement of these by laws is a both of the lease conditions. A User is required to clean the BBQ area.
Please report any unclean state. Glass or ceramic utensils are banned -for fear of a shattered item getting into the pool.
Use plastic or aluminium alternatives.
The pool holds 273,000 litres of water.
In a worst case WHS scenario, the pool would have to be drained to attend to slivers.
The lawful resident would be required to bear the cost of replenishment. Exit Protocols  Give the Right Notice Click here to download details. The core points: - Giving Notice
Under the terms of the Lease you are required to give 14 days notice in writing of your intention to vacate, either at the conclusion of the term of your Lease or at some time thereafter. - Forms are available from management.
- Forwarding Address
In accordance with the Residential Tenancies Authority requirements, you must advise management of a forwarding address prior to vacating.
Breaking a Lease Should it become essential for some reasons to break your Lease, please discuss it with us as soon as possible. This will help to minimize the cost to you. As a broad guideline, a tenant breaking a Lease will be responsible for: - payment of rent for the remaining period of the Lease OR until a satisfactory replacement tenant is found and commences paying rent, whichever comes FIRST
- the normal end of the lease obligations, including but not necessarily limited to: cleaning of your Unit to a standard acceptable to us; carpet cleaning and pest control as arranged by us; and
- all re-letting and administrative costs (currently set at the equivalent of one week’s rent + gst) and advertising.
Security Bond - Due Process
Your bond is lodged with and held by the Rental Bond Authority, providing both you and your landlord a degree of protection. An application for refund of your bond from the RTA will be authorised by this office ONLY AFTER YOU HAVE RETURNED THE KEYS AND AN INSPECTION IS CARRIED OUT. Please note when we submit the RTA Form 4 for your action - it does not place a Pay Out figure. LEAVE THIS BLANK! In order to obtain a full refund the following matters will need your attention: Cleaning of Unit; Most disputes which occur at the time residents vacate units relate to the standard of cleanliness. We go to considerable lengths to ensure that all units are cleaned to a high standard before they are let, so it is in your interest to identify any cleaning problem Cleaning Standards Management reserves the right to determine cleaning standards. With this in mind, a departing tenant needs to pay particular attention attend to locations and areas often overlooked. Click here for specifics. Utilities To protect the owner we require that you provide a reference number for the disconnection of power.
We also need your confirmation of a water consumption reading.management will begin bond refund action.
Given the above protocols please understand that bond refund action is not immediate. Before you Move in You will be expected to hand back your unit at the same level of cleanliness that it was upon you taking up occupancy. The best guideline is to expect a good standard of cleanliness when you move in and recognize that we shall require a comparable standard when you move out. Damage to Unit Lookout for Damage Other than for fair wear and tear, you will be responsible for the cost of repairing damage that occurred during your tenancy.
DO NOT PLACE STICKERS/BLUE TAC OR OTHER ADHESIVE PRODUCTS ON WALLS OR DOORS Removal attempts nearly always results in damage to the paintwork. From experience we have found that patch painting in an attempt to cover damage, never works to an acceptable standard. In most cases the minimum solution is to paint the entire facade. Stain Guide Tips Click here for tips at removing stains. Smoking  Smoking is permitted on balconies.
Zero Tolerance in Apartments There is zero tolerance to smoking in enclosed common areas and especially within residences. Where there is detection of a tobacco smell all interior walls will be required to be washed down with a sugar soap substance and fabrics such as carpets and curtains professionally sanitised and costs charged to the tenant. Health & Safety (Mutual Obligation) 
Health & Safety Click here to view a Health and Safety Guide - It covers: - Location of Fire Fighting Appliances;
- Emergency evacuation procedures;
- Health issues and insect outbreaks as well as
- Personal security tips
... In advance, we thank you for your cooperation and hope that you enjoy and have a peasant stay here at Waterford Park.
Please rest assured that as managers, we are here to assist. Complaint Procedure Better Service ... better business In our interest to serve, we are attentive to complaints. There is, however an industry standard for the way complaints are handled.
Click here for this procedure. ... Waterford Park Management P/L - Licensee Paul & Carmel Malone - On Site Managers
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Handbook Residents 
